Company Policies

Brain and Body Wellness Company Policies

Clinic Policies

Payment

The Brain and Body Wellness Center requires payment for services at the time they are rendered. Payment may be made by cash, personal check or credit card (MasterCard, Visa or AmEx). A fee of $25.00 will be charged for returned checks.

Appointment Cancellation

The Brain and Body Wellness Center requires that (out of courtesy to others) cancellations for scheduled appointments be received 24 hours in advance during regular office hours (Monday through Thursday 10:00am to 5:00pm). Missed or canceled appointments that do not follow this policy may be charged an appointment fee. This fee can equal but will not exceed the fee for the time originally scheduled.

Insurance Billing

We do not bill insurance companies. Clients are responsible for all charges whether or not they are covered by their insurance. In the event an insurance company requires the entire client’s file, there may be an administrative fee due to prepare and send the file.

Explanation of Fees

The fees charged by The Brain and Body Wellness Center are based on the amount of time scheduled for each person (in the office or on the phone). The minimum amount of time scheduled/charged is for a follow-up session (up to 20 minutes in length). If additional time beyond the scheduled time is taken, there will be a charge for the amount of time used. If you have a simple question between appointments please feel free to call, and your question will be addressed at no additional charge. In the case of questions that require a complex answer, please schedule an appointment so it can be addressed properly. The cost of supplements is in addition to the consultation fee. There may be an administrative fee for time taken to write reports or correspondence on a client’s behalf (to another doctor, etc.). Please contact us with any questions.

Returns

We accept returns within 15 days of purchase. Products must be unopened for us to accept them. 15% restocking fee will be charged.

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